Upstix Reviews
Who are Upstix?
Upstix are a cash house buying company based in London. They claim to have helped buy over 4000 properties for cash and provide instant cash offers and cash house sales in as little as 7 days.
Their commitments include offering fair evaluations, guaranteed offers, no hidden fees, and a quick, trustworthy service. They use iBuyer technology and algorithms to speed up the sales process and is said to provide instant, fair, and competitive cash offers.
What services do Upstix provide?
Upstix provide quick cash sales for properties. They buy houses as well as tenanted properties from landlords, and also work with estate agents to address broken chains and selling listings quickly.
They say they will consider buying any type of property for cash no matter the condition it is in, including leasehold properties, high-rise properties, and buy-to-let properties.
Upstix also offers a ‘Smart Sales’ service which means sellers receive cash for their property before it is sold by them on the open market, and will share any profits with you if they receive more money when reselling compared to their initial valuation.
What is the Upstix process?
When selling with Upstix, they follow a 4-step sales process:
Step 1: Get an offer
The first step of their sales process is to get a cash offer. You can receive an instant cash offer range for the property you wish to sell by filling out an online form on the Upstix website.
Their cash offer will be refined once they have confirmed some further details with you.
Step 2: Verify your valuation
The next step of the process is to have an expert verify the value of your home.
Upstix say they will help you with any relevant paperwork and will arrange for an independent RICS surveyor and local estate agent to assess and value your property.
Step 3: Complete the sale
Once the value of your property has been verified, Upstix will help you finalise the paperwork. The sale will be completed, and you will receive the funds for your sale when you want them.
Step 4: Receive a potential bonus
With Upstix’s Smart Sales service, you might receive a bonus payment once they resell your property. If they receive more money for the property than they initially valued your house at, they will share the profits they receive with you.
Upstix customer reviews
We have compiled and summarised a selection of Upstix reviews from across review sites below:
| Website | Rating | Number of Reviews | Reviews 3 Stars or Below |
|---|---|---|---|
| Trustpilot | 4 | 180 | 40 |
| Google Reviews | 2.7 | 11 | 9 |
Upstix Trustpilot reviews
On Trustpilot, Upstix’s customers have rated the company an average of 4/5 stars across 180 reviews. 68% of these reviews were 5-star reviews, and 15% were 1-star reviews.
Positive reviews praise Upstix for a quick and easy sales process and for their transparency throughout the process.
However, some reviews reported issues with communication, such as arranged calls not going ahead without warning. According to Upstix, these issues were a result of unforeseen staffing issues or problems with third-party software used on the website.
Other concerns raised by Upstix reviewers on Trustpilot include receiving unsatisfactory offers that are far below expected property value, and the fact that not every enquiry resulted in an offer being made. In one review, the customer also recounts unexpectedly having their offer pulled just before they signed on a new property.
Upstix Google reviews
The average score for Upstix on Google reviews is considerably lower than their Trustpilot reviews. On Google, Upstix is rated an average of 2.7/5 stars across 11 reviews.
Though two customers recount good experiences selling their home with Upstix, the vast majority of reviewers report receiving offers that were significantly less than their property value and poor communication.
Upstix pros and cons
We’ve summarised some of the key themes from Upstix’s reviews below.
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Upstix Reviews - Our verdict
Overall, there are mixed reviews about Upstix’s cash house buying service. Some reviewers praise the company’s easy sales process and transparency, whereas others suggest there was a lack of communication and unsatisfactory offers made.
Although there are unique aspects of their services that differentiate them from competitors, such as their Smart Sales service and use of iBuyer technology, there are also limitations. For example, they do not buy any property, only ones that meet their specific criteria, and they do not cover your legal fees.
At SmoothSale, we buy any house for cash in as little as 7 days, in any location. Whether you are looking to sell your house or flat quickly, we are here to help and pride ourselves on offering our customers a trustworthy service.
As well as this, you can sell your house to us for free. We even cover your legal fees!
For more information, contact us or get a free, no obligation house valuation today. Alternatively, go back to see more Cash House Buyer Reviews.
See how we compare to other Cash Buying Companies
- Fully regulated by all bodies
- Offer up to 85% of market value
- Will buy regardless of condition
- Beat any company's final offer
- Fastest Sale Time: 6 days
- No legal or agency fees
- Broadest coverage of any cash buyer
- Offers are not full market value
- Offer varies based on condition
- Cannot purchase over £1.5m
Buyer
- Buying and selling of property
- Auction Sales
- Purchase both residential and commercial property
- Personable approach
- Very few online reviews
- Don't state how much they pay for properties
- No 24/7 support
- Purchasing residential properties
- Operate across England/Wales/Scotland
- No fall-through guarantee
- All costs covered
- Registered with property ombudsman
- Refer unusual or expensive properties to auction
- Some customers flagged last minute price reductions
- No guidelines for suitable properties
- Purchase in 7 days
- No hidden fees
- Offer within 15 minutes
- Free service
- Registered under Property Redress Scheme
- Unclear whether members of TPO or NAPB
- Some reviews report communication breakdown
- Unclear whether they buy all over the UK
- Purchase in 21 days
- Free no obligation offer
- Free Service
- Many reviews for parent company, Springbok
- Fast sale process
- No reviews for Webuynow
- Service delivery described as inconsistent
- Unclear whether members of TPO or NAPB
- Automatic offers using iBuyer technology
- Purchase in 28 days
- UK Based company
- Easy Sales process
- Don't cover legal fees
- Last minute offer reductions
- Customers described communication as poor
Any Home
- Sell within 21 days
- Guaranteed offer in 24 hours
- NAPB members
- Buys across all UK
- Good communication
- Legal fees not covered
- Last minute offer reductions
- Unclear what percentage of market value is paid
- Offers to purchase in 21 days
- Personable staff
- UK Based
- Unreliable communication
- May not be genuine buyers
- Better offers found elsewhere
- Large price reductions
- Auction Sales
- Quick Cash Sales
- Estate Agent Sales
- Registered with Property Ombudsman
- No fees with cashbuying service
- Good customer ratings
- Offers below value
- Auction and estate agent service charge fees
- Reviews mention unprofessional service
- Sell within 7 days
- Guaranteed offers
- Sell in 7 days
- No Hidden Costs
- Members of Property Ombudsman
- Price drops after initial offer
- Low initial offers
- Communication described as poor
- Guaranteed Cash purchase
- 7 day turnaround
- Members of TPO and NAPB
- Average turnaround in 2 weeks
- Genuine cash buyers
- Only buy in England and Wales
- Will only contribute £500 to legal fees
- Reviews report being offered vouchers to remove reviews
Upstix FAQs
How much will Upstix offer for my house?
Upstix claim to offer up to 85% of the market value of your property. They base their offer on an independent agent’s valuation of your property and typically discount this valuation by 15-20% to cover associated costs and the risk they take on.
However, some reviewers report receiving unsatisfactory offers from Upstix that were significantly lower than the market value of their home.
How quickly will I receive my payment from Upstix?
According to Upstix, they can complete your property sale flexibly to a timescale that suits you, and you can receive the funds from the sale in as little as 7 days.
How long does a house sale take with Upstix?
Upstix state they can sell your house quickly within a timescale that suits you. They say they can complete the sale in as little as 7 days, though they clarify this is after they have received instruction from your solicitor, rather than from initial contact with the company.
