We Buy Now Reviews
Who are We Buy Now?
Webuynow is a direct cash buying company based in Kent, giving homeowners quick solutions to sell their properties. They are part of Springbok Properties, which has been operating in the UK housing market since 2014.
They claim to buy properties in any location and condition in the UK, including those with tenants, offering zero legal costs, no hidden fees, and secure sales with no fall-throughs.
While they claim to be the ‘number one reviewed cash buyer’ on their website, all reviews on the We Buy Now website belong to their parent company, Springbok Properties. No separate reviews for We Buy Now as an individual company can be found on any review platforms.
What services does We Buy Now provide?
Webuynow helps homeowners sell their properties quickly. As with any quick house sale specialists, they do not offer market value for properties, but aim to complete the selling process within 7-21 days, with no fees or commissions.
What is the We Buy Now process?
Webuynow’s website outlines a three-step process designed to simplify and speed up the selling experience:
Step one: Get in touch
Contact them by phone or complete the online form to receive a free cash offer within 24 hours.
Step two: Agree on an offer
This can be within 28 days or a timeframe that suits you.
Step three: Get your cash
Upon completion, the sale proceeds will be paid into your bank.
We Buy Now customer reviews
There are no reviews listed under Webuynow, however there are many for their parent company, Springbok Properties. We have collated and summarised their customer reviews across review sites below:
| Website | Rating | Number of Reviews | Reviews 3 Stars or Below |
|---|---|---|---|
| Trustpilot | 4.3 | 4823 | 661 |
| Google Reviews | 4.1 | 2050 | 424 |
We Buy Now Trustpilot reviews
Webuynow’s parent company, Springbok Properties, has a strong overall Trustpilot rating of 4.3 out of 5 stars, based on 4,823 reviews. Reviews trend positively, with several customers highlighting the ease of their experience, attributing it to the professionalism and expertise of the Springbok team. However, opinions on staff, price, recommendation, and contact are mixed, with a low consensus among reviewers.
Trustpilot indicates that Springbok Properties typically replies to 99% of negative reviews within 48 hours. Replies from their customer service team are polite and often very detailed, providing explanations about legal delays, access issues, or compensation eligibility. However, there is a tendency to deflect responsibility to external factors (solicitors, legal barriers, customer agreement to terms).
Common Positive Points:
- Many agents are named for their excellent customer service, and are frequently praised for their clear communication, professional manner, patience, and step-by-step guidance.
- Many users report quick responses from the outset and a smooth, fast sale process, especially at the early stages.
- Several reviews mention Springbok going above and beyond to resolve issues, answer questions, or explain policies in detail.
- Often able to secure sales where traditional agents failed, especially with harder-to-sell properties.
Common Concerns Raised:
- A recurring issue raised is that sellers receive a lower final sale price than initially discussed. Several reviewers felt Springbok represented the buyer’s interest more than the seller’s, which led to mistrust.
- Some reviews note a drop in service quality after the initial stage, including poor contact with solicitors or letting sellers handle key logistics themselves (eg. arranging viewings).
- A few reviewers complain that the company became unreachable or non-communicative during critical stages of the sale, particularly when things began to go wrong.
- Some reviews describe a disconnect between what was promised verbally (eg. guaranteed compensation if the buyer pulls out) and what was actually delivered, particularly where terms and conditions invalidated those promises.
We Buy Now Google reviews
Webuynow’s parent company, Springbok Properties, maintains a solid rating on Google Reviews of 4.1 out of 5 stars, based on 2050 reviews. The majority of the reviews submitted are positive, with many citing the employees being friendly, efficient, and helpful. However, it is worth noting that there are many mixed to negative reviews submitted in recent months.
The Springbok Properties customer service team reply typically respond to all reviews, positive or negative, within a few days, with their responses being professional, consistent, and aiming to de-escalate complaints.
Common Positive Points:
- First-time buyers often feel supported and informed, praising the speed of service and regular updates from agents.
- Many buyers and sellers highlight their positive experience from start to sale, noting prompt responses throughout the process.
- Many 5-star reviews name individual agents for being excellent communicators and effective at negotiating good offers.
- The customer service team will often encourage customers who left poor reviews to reach out to the company via email for resolution.
Common Concerns Raised:
- Several complaints mention offers being manipulated, including mismatched sale prices and large commissions hidden until the last moment.
- Many negative reviews flag lack of updates, no-show viewing, and unprofessional communication.
- A few reviews describe Springbok’s terms to be confusing, harsh, or misleading, and suggest predatory practices which has left a bad taste.
- Some customers mention that they were pressured or incentivised to leave reviews for prize draws.
We Buy Now pros and cons
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We Buy Now Reviews - Our Verdict
Webuynow is a direct cash-buying service, and while there’s limited information available about them specifically, their parent company, Springbok Properties, is a well-established name in the quick-sale market. With a 4.4-star Trustpilot rating and 4.1 stars on Google, many customers praise Springbok’s friendliness and professionalism, especially when the process goes smoothly.
However, based on recent reviews, the experience can be inconsistent. Some sellers and buyers raise concerns about unexpected fees, exclusivity agreements, and pressure during the sales process. Additionally, it’s unclear whether Webuynow is accredited by key industry bodies such as The Property Ombudsman or the National Association of Property Buyers (NAPB), although Springbok Properties is registered under both.
At SmoothSale, there’s no need to dig around to find out who you’re really dealing with. We operate under one clear name, and we’re with you every step of the way. We’re a direct cash buyer offering a clear, no-pressure service designed for real people in real situations. Whether your move is straightforward or complex, our empathetic, hands-on team supports you from start to finish with no fees, no exclusivity contracts, and 24/7 availability. Contact us today on 0800 368 8952 or get a cash offer! Alternatively, go back to compare Cash House Buyers.
See how we compare to other Cash Buying Companies
- Fully regulated by all bodies
- Offer up to 85% of market value
- Will buy regardless of condition
- Beat any company's final offer
- Fastest Sale Time: 6 days
- No legal or agency fees
- Broadest coverage of any cash buyer
- Offers are not full market value
- Offer varies based on condition
- Cannot purchase over £1.5m
Buyer
- Buying and selling of property
- Auction Sales
- Purchase both residential and commercial property
- Personable approach
- Very few online reviews
- Don't state how much they pay for properties
- No 24/7 support
- Purchasing residential properties
- Operate across England/Wales/Scotland
- No fall-through guarantee
- All costs covered
- Registered with property ombudsman
- Refer unusual or expensive properties to auction
- Some customers flagged last minute price reductions
- No guidelines for suitable properties
- Purchase in 7 days
- No hidden fees
- Offer within 15 minutes
- Free service
- Registered under Property Redress Scheme
- Unclear whether members of TPO or NAPB
- Some reviews report communication breakdown
- Unclear whether they buy all over the UK
- Purchase in 21 days
- Free no obligation offer
- Free Service
- Many reviews for parent company, Springbok
- Fast sale process
- No reviews for Webuynow
- Service delivery described as inconsistent
- Unclear whether members of TPO or NAPB
- Automatic offers using iBuyer technology
- Purchase in 28 days
- UK Based company
- Easy Sales process
- Don't cover legal fees
- Last minute offer reductions
- Customers described communication as poor
Any Home
- Sell within 21 days
- Guaranteed offer in 24 hours
- NAPB members
- Buys across all UK
- Good communication
- Legal fees not covered
- Last minute offer reductions
- Unclear what percentage of market value is paid
- Offers to purchase in 21 days
- Personable staff
- UK Based
- Unreliable communication
- May not be genuine buyers
- Better offers found elsewhere
- Large price reductions
- Auction Sales
- Quick Cash Sales
- Estate Agent Sales
- Registered with Property Ombudsman
- No fees with cashbuying service
- Good customer ratings
- Offers below value
- Auction and estate agent service charge fees
- Reviews mention unprofessional service
- Sell within 7 days
- Guaranteed offers
- Sell in 7 days
- No Hidden Costs
- Members of Property Ombudsman
- Price drops after initial offer
- Low initial offers
- Communication described as poor
- Guaranteed Cash purchase
- 7 day turnaround
- Members of TPO and NAPB
- Average turnaround in 2 weeks
- Genuine cash buyers
- Only buy in England and Wales
- Will only contribute £500 to legal fees
- Reviews report being offered vouchers to remove reviews
We Buy Now FAQs
How fast can you sell your property with We Buy Now?
We Buy Now’s website confirm that they can sell your property within 28 days, with many reviewers confirming this. They can also work to a timeframe that suits you, depending on your needs.
What accreditation does We Buy Now have?
It is unclear whether Webuynow is registered under key industry bodies like the National Association of Property Buyers and The Property Ombudsman. However, their parent company, Springbok Properties, are registered under both.
